Shipping Policy

Effective Date: January 18, 2026
Last Updated: January 18, 2026

At Riseovet, we are committed to delivering your veterinary products safely, quickly, and efficiently. This comprehensive shipping policy outlines our procedures, timelines, and commitments to ensure your orders reach you in perfect condition.

1. Shipping Coverage & Availability

Domestic Shipping (India)

We proudly serve customers across India with reliable shipping to:

Metro Cities & Tier 1 Locations

All major metropolitan areas
State capitals
Major industrial and agricultural hubs
Express delivery available

Tier 2 & Tier 3 Cities

All district headquarters
Developing urban centers
Agricultural market towns
Standard delivery available

Rural & Remote Areas

Villages with courier connectivity
Remote farming communities
Hill stations and difficult terrain
Extended delivery times may apply

Union Territories

All Union Territories covered
Island territories (Andaman & Nicobar, Lakshadweep) with extended timelines

Serviceable PIN Codes

Our shipping partners cover over 25,000+ PIN codes across India. To check if we deliver to your location:

Enter your PIN code at checkout
Contact our customer support
Check our PIN code serviceability tool on the website

Areas Currently Not Serviced

Due to logistics limitations, we currently cannot ship to:

International addresses (coming soon)
Certain remote areas without courier partner coverage
Restricted military zones without proper clearance
Areas under temporary courier restrictions

We continuously work to expand our coverage. If your area is currently not serviceable, please contact us for alternative arrangements or wait for coverage expansion.

2. Shipping Methods & Delivery Options

Standard Delivery (3-7 Business Days)

Overview: Our most popular and economical shipping option for customers across India.

Delivery Timeline:

Metro Cities: 3-4 business days
Tier 2 Cities: 4-5 business days
Tier 3 & Rural Areas: 5-7 business days

Features:

Cost-effective shipping rates
Reliable delivery through trusted partners
Real-time tracking updates
SMS and email notifications
Suitable for regular orders

Best For:

Routine supplement purchases
Stock replenishment
Non-urgent orders
Cost-conscious customers

Express Delivery (1-3 Business Days)

Overview: Fast-track delivery for urgent requirements.

Delivery Timeline:

Metro Cities: 1-2 business days
Major Tier 2 Cities: 2-3 business days
Select locations only

Features:

Priority processing
Expedited courier service
Premium tracking with hourly updates
Dedicated customer support
Weekend delivery options (select locations)

Additional Charges:

Metro Cities: ₹100-₹150
Other Areas: ₹200-₹300
Calculated at checkout based on location

Best For:

Emergency livestock needs
Last-minute requirements
Time-sensitive treatments
Urgent stock needs

Bulk/Commercial Orders (5-10 Business Days)

Overview: Specialized shipping for large-volume orders from farms, veterinary clinics, and distributors.

Qualifying Orders:

Orders above 50 liters total volume
Purchase value above ₹25,000
Multiple-pallet shipments
Wholesale/distributor orders

Delivery Timeline:

5-10 business days depending on location and volume
Coordinated delivery scheduling
Flexible delivery windows

Features:

Dedicated freight partners
GPS-tracked vehicles
Scheduled delivery appointments
Unloading assistance available
Direct delivery to farm/warehouse
Bulk discount on shipping

Additional Services:

Pre-delivery coordination call
Flexible delivery timing
Quality inspection upon delivery
Documentation support
Account manager assistance

Charges: Customized rates based on:

Total volume and weight
Delivery location
Urgency requirements
Special handling needs

3. Shipping Charges & Free Shipping

Standard Shipping Rate Card

Our transparent shipping charges are calculated based on order value:

Order Value	Shipping Charge	Delivery Type
Below ₹500	₹60	Standard
₹500 – ₹999	₹40	Standard
₹1,000 – ₹1,499	₹30	Standard
₹1,500 – ₹2,499	₹20	Standard
₹2,500 & Above	FREE	Standard

How Shipping is Calculated

Your final shipping cost depends on several factors:

Order Value: Primary determining factor as shown in the rate card above.

Product Weight:

Actual weight of products
Volumetric weight (Length × Width × Height ÷ 5000)
Whichever is higher is used for calculation

Delivery Location:

Metro vs. non-metro
Remote area surcharges
State-specific variations

Delivery Speed:

Standard (included in rate card)
Express (additional ₹100-₹300)

Order Type:

Regular orders (standard rates)
Bulk orders (customized rates)
COD orders (₹40 additional)

Free Shipping Eligibility

Qualify for FREE Standard Shipping when:

Your order value is ₹2,500 or above
Calculated on product subtotal (before discounts)
Applicable to all serviceable PIN codes
Valid on prepaid orders
Automatically applied at checkout

Exclusions:

Express delivery (charges apply)
COD orders (may have conditions)
Remote area surcharge (if applicable)
During promotional changes (check current offers)

Additional Surcharges

Remote Area Delivery:

Applicable to difficult-access locations
₹50 – ₹150 additional charge
Notified at checkout
Based on courier partner classification

Volumetric Weight:

For large, lightweight packages
Calculated as: (L × W × H) ÷ 5000
Applied if higher than actual weight

Cash on Delivery (COD):

₹40 additional handling charge
Available for orders up to ₹10,000
Limited to select locations
Subject to verification

Special Handling:

Temperature-controlled shipping: ₹100-₹200
Fragile item handling: ₹50
Saturday delivery: ₹75
Time-slot delivery: ₹100

4. Order Processing Timeline

Standard Processing (1-2 Business Days)

What Happens During Processing:

Day 0 – Order Placement:

Order received and confirmed
Payment verification completed
Order details sent to warehouse

Day 1 – Warehouse Processing:

Order picked from inventory
Products verified for quality and expiry
Items packed securely
Invoice and labels generated

Day 2 – Shipment Handover:

Final quality check
Package sealed and secured
Handed over to courier partner
Tracking number generated
Dispatch confirmation sent

Order Cutoff Times

Same-Day Processing:

Orders placed before 2:00 PM IST
Payment confirmed by 3:00 PM IST
Processed and shipped same day

Next-Day Processing:

Orders placed after 2:00 PM IST
Will be processed next business day

Weekend & Holiday Orders:

Orders placed on Sunday processed Monday
Holiday orders processed on next working day
Automatic notification sent

Factors Affecting Processing Time

High-Demand Periods:

Festival seasons (Diwali, Holi, etc.)
Agricultural peak seasons
Sale events and promotions
May extend processing by 1-2 days

Stock Availability:

Out-of-stock items require restocking
Warehouse location variations
Multi-warehouse orders

Payment Verification:

COD orders need address verification
Bank transfer confirmations
First-time customer verification

Bulk Orders:

Large volume orders need additional time
Special packaging requirements
Coordination for delivery scheduling

5. Packaging & Product Safety

Our Packaging Standards

We take extreme care in packaging to ensure your products arrive in pristine condition.

Outer Packaging:

Heavy-duty 5-ply corrugated boxes
Water-resistant coating
Tamper-evident sealing tape
Clear labeling with handling instructions

Inner Protection:

Bubble wrap for fragile items
Air pillows for cushioning
Foam inserts for glass bottles
Compartmentalized packing for multiple items

Liquid Product Packaging:

Primary: Original sealed bottles
Secondary: Plastic wrap seal
Tertiary: Bubble wrap protection
Leakage prevention bags
Upright positioning support

Temperature-Sensitive Items:

Insulated packaging materials
Ice packs (if required)
“Keep Cool” labels
Priority shipping during summer

Quality Assurance Measures

Pre-Packaging Inspection:

Expiry date verification (minimum 6 months validity)
Bottle seal integrity check
Label accuracy confirmation
Quantity double-check

Packaging Process:

Clean, sanitized packing area
Trained packaging staff
Standard operating procedures
Supervisor verification

Post-Packaging Checks:

Weight verification
Box sealing quality
Label accuracy
Fragile stickers placement

Labeling & Handling Instructions

Every package includes:

Shipping Label: Complete delivery address
Handling Instructions: “This Side Up,” “Handle with Care”
Product Details: Contents description
Safety Symbols: Fragile, Liquid, etc.
Contact Information: Customer support details
RTO Address: Return address clearly marked

6. Order Tracking & Notifications

Real-Time Tracking System

Stay informed about your order at every step:

Automated Notifications:

1. Order Confirmation (Immediate)

Email and SMS confirmation
Order number and details
Expected processing timeline
Payment confirmation

2. Order Processed (Within 24-48 hours)

Warehouse processing notification
Items picked and packed
Quality check completed

3. Shipped (Processing complete)

Tracking number provided
Courier partner details
Estimated delivery date
Tracking link for live updates

4. In Transit (Daily updates)

Package location updates
Current transit hub
Next destination
Revised delivery estimate

5. Out for Delivery (Morning of delivery)

Delivery executive assigned
Contact number of delivery person
Delivery time window
Preparation instructions

6. Delivered (Upon completion)

Delivery confirmation
Recipient name
Delivery time and date
Feedback request

How to Track Your Order

Method 1: Email/SMS Link

Click tracking link in notification
Automatically shows current status
No login required

Method 2: Website Tracking

Visit Riseovet.com/track-order
Enter order number
View detailed tracking history

Method 3: Courier Partner Website

Use AWB/tracking number
Visit courier’s website directly
Get detailed transit information

Method 4: Customer Support

Call or email our support team
Provide order number
Get instant status update

Tracking Status Meanings

Order Placed: Your order is confirmed and payment received

Processing: Order is being prepared in warehouse

Packed: Products packed and ready for dispatch

Shipped: Package handed to courier partner

In Transit: Moving between courier hubs

Reached Delivery Hub: At your city’s courier facility

Out for Delivery: Delivery executive has your package

Delivered: Successfully delivered to your address

Attempted Delivery: Delivery tried but unsuccessful

RTO (Return to Origin): Package being returned to us

7. Delivery Process & Requirements

Successful Delivery Requirements

Accurate Address Information: Please ensure you provide:

Complete recipient name
Full street address with house/flat/shop number
Building/society name
Nearest landmark for easy location
Correct 6-digit PIN code
Primary contact number
Alternative contact number (recommended)
Delivery instructions (if any)

Example of Complete Address:

Mr. Rajesh Kumar
Greenfield Dairy Farm
Plot No. 45, Survey No. 123/2
Near Sai Temple, Village Road
Kothrud, Pune - 411038
Maharashtra
Phone: +91-XXXXXXXXXX
Alt Phone: +91-XXXXXXXXXX

Delivery Attempts

Standard Procedure:

First Attempt: As per delivery schedule
Second Attempt: Next business day
Third Attempt: Following business day
After 3 Failed Attempts: Package returns to warehouse

Customer Responsibilities:

Keep phone accessible during delivery window
Answer delivery executive calls
Arrange someone to receive if unavailable
Provide delivery instructions if needed

Upon Delivery

Inspection Before Accepting:

Step 1: Visual Inspection

Check for external damage to package
Look for tears, dents, or tampering
Ensure sealing tape is intact
Verify “This Side Up” orientation

Step 2: Package Verification

Confirm recipient name on label
Verify order number
Count number of boxes (if multiple)
Check weight feels appropriate

Step 3: Open and Verify (Recommended)

Open package in delivery person’s presence
Count items against invoice
Check for any damage
Verify product details

Step 4: Sign Only If Satisfied

Sign delivery receipt only after verification
Note any damage on delivery receipt
Take photos if you notice issues
Get delivery person’s contact info

Important: Once you sign for delivery, the courier’s responsibility ends. Report any issues immediately to us, not the delivery person.

Signature Requirements

Signature Mandatory For:

All COD orders
Orders above ₹5,000
Bulk/commercial orders
Express delivery orders

Contactless Delivery:

Available upon request
OTP-based verification
Photo proof of delivery
Safe drop-off at doorstep

8. Failed Delivery & Resolution

Common Reasons for Failed Delivery

Address Issues:

Incomplete or incorrect address
Landmark not found
PIN code mismatch
Inaccessible location

Recipient Unavailability:

No one present at address
Phone switched off/unreachable
Refused entry by security
Requested rescheduling

Delivery Constraints:

Entry restrictions during certain hours
Building under construction
Natural obstacles (flooding, roads blocked)
Local restrictions or bandhs

What Happens After Failed Delivery

First Failed Attempt:

Delivery executive contacts you
Reschedules delivery for next day
SMS/email notification sent
You can request specific time

Second Failed Attempt:

Another delivery attempt next business day
Customer support calls for coordination
Option to pick up from courier hub
Self-collection details shared

Third Failed Attempt:

Package marked for RTO (Return to Origin)
Final notification before return
Last chance to arrange delivery
Pick-up from hub option available

Return to Origin (RTO):

Package sent back to our warehouse
Customer notified
Options provided: reshipment or refund
Shipping charges may apply for redelivery

How to Prevent Failed Delivery

Before Ordering:

Double-check address accuracy
Provide landmark and delivery instructions
Verify PIN code
Add alternative contact number

During Transit:

Keep phone reachable
Monitor tracking updates
Respond to delivery executive calls
Arrange backup recipient if unavailable

Rescheduling Delivery:

Contact courier partner directly
Call our customer support
Reschedule up to 3 times
Provide specific time preferences

9. Shipping Restrictions & Limitations

Products We Cannot Ship

Due to regulatory, safety, and courier restrictions:

Prescription Veterinary Medicines:

Antibiotics requiring vet prescription
Controlled substances
Injectable medications (without license)

Hazardous Materials:

Flammable liquids or gases
Explosive materials
Corrosive substances
Toxic chemicals

Perishable Items:

Products requiring strict cold chain
Live animals or biologicals
Items with very short shelf life

Restricted Items:

Products banned by courier partners
Items prohibited by state regulations
Export-controlled substances

Special Documentation Requirements

For Certain Products:

Valid veterinary prescription
Farm/livestock registration certificate
Business license (for commercial orders)
Age verification (for select items)
Import/export licenses (if applicable)

For Bulk Orders:

GST number for B2B transactions
Farm ownership proof
Purchase order from company
Tax exemption certificates (if claiming)

Geographic Restrictions

Cannot Ship To:

Countries outside India (international shipping coming soon)
Restricted military/defense zones
Areas under temporary courier ban
Locations with active conflict/unrest

Restricted Delivery:

Some products restricted in certain states
Compliance with local veterinary regulations
Special permits required for certain areas

10. International Shipping

Current Status: Not Available

We currently ship only within India. International shipping is under development and will be available soon.

Planned International Services

When Available, We Will Offer:

Shipping Destinations:

Middle East countries
Southeast Asian nations
SAARC countries
Other regions (based on demand)

Services Included:

International courier partners
Customs documentation support
Duties and taxes calculation
International tracking
Estimated delivery timelines by country

Documentation:

Commercial invoice
Certificate of origin
Veterinary health certificates
Export licenses
Customs declarations

For International Customers

Current Options:

Contact us for bulk/special orders
Third-party freight forwarding services
Agent-based purchases

Stay Updated:

Subscribe to our newsletter
Check website announcements
Follow us on social media
Contact support for updates

11. Holiday & Peak Season Shipping

Service During Holidays

National Holidays:

No shipping or delivery
Processing resumes next business day
Orders placed on holidays processed later

Regional Holidays:

May affect specific regions
Extended delivery in affected areas
Customer notifications sent

Peak Season Adjustments

High-Demand Periods:

Festival seasons (Diwali, Pongal, etc.)
Agricultural peak seasons
Sale events

Expected Changes:

Processing time: +1-2 days
Delivery time: +1-3 days
Increased courier partner load

Our Commitments:

Proactive communication
Regular status updates
Priority processing for urgent orders
Additional support staff deployed

12. Customer Responsibilities

To Ensure Smooth Delivery

Provide Accurate Information:

Complete delivery address
Working contact numbers
Valid email address
Special instructions if needed

Be Available:

During delivery window
Answer courier calls
Arrange alternate recipient if needed

Inspect Upon Delivery:

Check package condition
Verify contents
Report issues immediately
Don’t sign if package is damaged

Communication:

Respond to support queries
Update address if changed
Inform about delivery constraints
Coordinate for rescheduling

13. Force Majeure & Unforeseen Events

Events Beyond Our Control

Shipping may be affected by:

Natural disasters (earthquakes, floods, cyclones)
Pandemics or health emergencies
Government-imposed restrictions or lockdowns
Courier partner strikes or operational issues
Extreme weather conditions
Political unrest or law & order situations
Infrastructure failures

Our Response

During Such Events:

Immediate customer communication
Regular status updates
Alternative delivery arrangements
Extended delivery timelines
Refund options if delivery impossible
Priority to urgent medical/veterinary needs

Your Rights:

Full refund if delivery cannot be made
Rescheduled delivery at no extra cost
Alternative product options
Store credit for future use

14. Shipping Insurance & Liability

Package Protection

Our Coverage:

All shipments insured during transit
Coverage for loss or damage
Replacement or refund guaranteed
No additional insurance fees

What’s Covered:

Lost packages during transit
Damaged products due to mishandling
Incorrect product delivered
Missing items from order

Not Covered:

Damage after delivery and acceptance
Issues not reported within 48 hours
Misuse or improper storage post-delivery
Natural degradation of products

Liability Limits

Our Liability:

Limited to product value only
Does not cover consequential losses
Subject to proper claim documentation
Resolved within policy guidelines

15. Contact & Support

Shipping-Related Queries

Customer Support Team:

Email: admin@riseovet.com
General Support: info@riseovet.com
Phone: +919317668898

Business Address:
Riseovet Baddi Himachal Pradesh

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM IST
Sunday: Email support only (response within 24 hours)

Quick Response Commitments

Email: Response within 24 hours
Phone: Immediate to 2 hours
WhatsApp: Within 4 hours
Urgent Issues: Immediate escalation

Tracking Support

For tracking assistance:

Email: info@riseovet.com
Provide order number
Share delivery PIN code
Get real-time updates

16. Policy Updates

This Shipping Policy is subject to change based on operational improvements, courier partner updates, and regulatory requirements.

Notification of Changes:

Updated policy posted on website
Existing orders honored under old terms
Email notification for major changes
Effective date clearly mentioned

Last Updated: January 18, 2026

Quick Reference Summary

✅ Free Shipping: Orders ₹2,500+
✅ Standard Delivery: 3-7 business days
✅ Express Available: 1-3 business days
✅ Pan-India Coverage: 25,000+ PIN codes
✅ Real-Time Tracking: SMS & Email updates
✅ Secure Packaging: Multi-layer protection
✅ Insurance: All shipments covered
✅ Support: Monday-Saturday, 9 AM-6 PM

At Riseovet, your satisfaction is our priority. We’re committed to delivering quality products safely and on time.